1. Try it first
Every workspace starts on the Free plan, with no card needed, so you can try LeadPilot before paying for anything.
2. Refunds on plans
If LeadPilot is not right for you, ask for a refund within 14 days of your first payment for a plan and we will refund it in full. Renewals after that are not refunded, except where the law requires it. Each renewal is a separate invoice payment; we do not charge your payment method automatically.
3. Refunds on credit packs
Credit packs can be refunded within 14 days of purchase if none of their credits have been used. Credits that were spent cannot be refunded, because the searches, lookups and checks they paid for have already been carried out.
4. Cancelling
Contact us any time to stop renewal reminders. Your plan stays active until the end of the period you paid for, then the workspace moves to the Free plan. Your leads, campaigns and history stay.
5. How to ask
Reply to your invoice email, or write to us through the contact page with your workspace email address and payment reference. We arrange approved refunds through the payment provider and confirm the expected processing time. Recording a refund in LeadPilot does not itself move money.